No one enjoys watching their company's balance drop at the first of the month, but those utilities and vendors aren't working for you for free. Make paying bills less of a chore with this convenient service.
Access your account balance online anytime without having to get up from your desk. No need to write checks, pay for postage, or drop envelopes in the mailbox. With ePay, it's easier then ever.
- Save time and postage costs
- Pay anyone in the country*
- Available 24/7
- $4.95 monthly fee. First 10 ePay transactions are free. $0.20 per transaction after that.
- Easy to use
- No software to install
- Payments processed faster
- Securely encrypted
How Do I eBundle?
You can get ePay for free just by setting up an eBundle. That means you have a checking and savings account with American Bank and receive paperless eStatements.
*If your ePay account is inactive for six months, we will restrict your ability to pay bills until you contact us to reactivate your account.
When and how are the payments processed?
- Both recurring or one time payments submitted before 2:00 AM CST Monday through Friday will be processed at 2:00 AM CST. Payments submitted between 2:00 AM CST and Noon CST will be processed at 12 Noon CST. Payments received after 12:00 Noon CST on Monday through Thursday will be processed the next business day. Payments received after 12:00 Noon CST on Friday will be processed the next business day.
- All payments scheduled to go on a weekend will be processed on the processing day before the weekend. All payments scheduled to go on a holiday will be processed the day before that date. Payments entered on the weekend, recurring or one time, will be processed on the next business day.
What happens if I have a scheduled payment that falls over a weekend or holiday?
- If a scheduled payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.
Can I use online ePay if I live outside the U.S.?
- Yes, as long as you have a bank account in the United States. However, you cannot pay bills to payees located outside the United States.
Can I get a copy of a cancelled check?
- Yes. You can either contact the bank for this information or you can print a copy from your online banking account.
How long is history retained in the view payment history section?
- Payment history for active and deleted payees is retained and viewable up to 19 months.
How far in advance should I set up a payment to ensure it is paid on time?
- For an electronic payment, allow 3 business days from when the payment is submitted. For a check payment, the check will be in the mail on the same day the payment is submitted if it is submitted before the 2 a.m. processing. If the check payment is entered before 12:00 Noon CST, the check will be mailed the following morning. Allow 5 to 7 business days for a check payment.
Are there minimum and maximum payment amounts?
- Electronic payments are validated against the available account balance prior to processing with a maximum limit of $500,000. The maximum limit for check payments is $9,999,999.99.
Can I have multiple payments to the same payee on the same day?
- Yes, you can. At this time, there is nothing that checks for multiple payments for the same amounts going to the same vendor on the same day, so you can make as many payments as you wish.
Can I stop a payment?
- Only check payments can be stopped after the check is printed and mailed. The payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook.
- Stop payments are effective for 6 months from the date of the original stop payment order. American Bank will charge $20.00 fee per stop payment.
- ****NOTE: Electronic Payments cannot be stopped****
Who can I pay through ePay?
- You can pay anyone in the United States; from the next-door neighbor, to the utility company, to the bank, and even a child in college across the country.
What do the status fields indicate on the payment history page?
- Processed - The payment has been processed and sent.
- Rejected NSF - The payment that you have tried sending was rejected due to Non-sufficient funds. NSF payments will keep trying until the funds become available or you delete the payment. If it's a recurring payment, it will stop trying once the recurring payment expires.
- Communication Failure - There was an error due to communication problems. The payment will try again during the next processing run.
- Vendor Refund - Payment rejected at the electronic vendor.
How many payees can I set up?
- There is no limit to the amount of payees you can set up through ePay.
Can I edit payee addresses?
- You may edit the address of a check payee only.
How do I know if a payee is electronic or check?
- Once you have set up the payee, then you can look at the "Payee List" screen and you will see a field that will tell you if the payee is electronic or check.
How often can a recurring payment happen?
- You can set up payments to occur weekly, bi-weekly, monthly, semi-monthly, quarterly, annually, and semi-annually.
When can you edit the dollar amount on a scheduled recurring payment?
- You may edit the dollar amount the next business day after the scheduled payment date.
Can I postdate a single payment?
- Yes. Just set the payment date for a valid future date.
Will the memo field I fill out when setting up a payment be passed on to the payee?
- Yes, your memo will appear on paper check ePayments. The memo field is 40 characters long. Any amount over 40 characters will be cut off. Memo field information will not appear on electronic payments.
Are there any merchants that I cannot pay through the ePay service?
- No. Any merchant that is on electronic payee database can go electronically. If a merchant is not on the list you may send the payment as a check. Make sure that you enter your merchant account number exactly the way it appears on your bill. If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill.
When will the money be taken out of my account?
- For an electronic payment, funds are debited the same day that the payment is sent, providing it is sent by 12:00 Noon CST. Electronic payments submitted after 12:00 Noon CST are debited the next day during ePay processing.
- Check payment funds are debited from the account when the check clears your account at the bank.
What if I do not have enough money in my account?
- Check payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.
- Electronic payments are verified for funds availability during processing. If the funds are available, the account that you selected for the payment will be debited and the information is sent on to the electronic vendor for processing. If the funds are not available, the payment will not be processed and you will receive a message that the payment could not be sent due to insufficient funds. Each day the payment will be resubmitted for you until either you delete the payment or the funds are in the account to make the payment.
How late in the day can I enter, edit, or delete a payment?
- You may add, edit, or delete a payment up to 2:00 AM CST on the day the payment is scheduled to be sent. If a same day payment is submitted between 2:00 AM CST and Noon CST it may be edited up until Noon CST.
Who do I contact if my payment is not received?
- You may contact any Customer Service Representative at American Bank.
Is there a fee for ePay?
- Business customers are charged a $4.95 monthly fee. The first 10 ePay transactions are free and $0.20 per transaction after that.